The School of Civil Celebrancy Learner Charter - Appeals Policy 

Aim:

• To enable the learner to enquire, question or appeal against an assessment decision.
• To attempt to reach an agreement between the learner and the assessor at the earliest opportunity.
• To standardise and record any appeal to ensure openness and fairness.
• To facilitate a learner’s ultimate right of appeal to the accrediting body, where appropriate.
• To protect the interests of all learners and the integrity of the qualification.

In order to do this, the School of Civil Celebrancy will:

• Inform the learner at induction, of the appeals policy and procedure.
• Record, track and validate any appeal.
• Forward the appeal to the accrediting body when a learner considers that a decision continues to disadvantage her/him after the internal appeals process has been exhausted.
• Keep appeals records for inspection by the accrediting body for a minimum of 18 months.
• Have a staged appeal procedure.
• Take appropriate action to protect the interests of other learners and the integrity of the qualification, when the outcome of an appeal questions the validity of other results.
• Monitor appeals to inform quality improvement.

This policy will be reviewed every 12 months by the School of Civil Celebrancy Team.

Please view the School of Civil Celebrancy Terms and Conditions for additional information. Please click here for our T’s and C’s.