The School of Civil Celebrancy Learner Charter – Complaints Policy

The School of Civil Celebrancy takes all complaints and concerns about all professional misconduct very seriously.

The following outlines the process for filing a complaint against the School of Civil Celebrancy.

Making a Complaint

A complaint must be received by the School of Civil Celebrancy in writing or email within 14 days of the alleged incident. It should be posted for the attention of the School of Civil Celebrancy Ltd Director, 18 Margaret Street, Brighton, BN2 1TS. We will investigate the complaint immediately and you will be given a full and prompt reply. The complaint should include the full names of any persons, as well as the time, place, date(s) and details of the alleged event(s). All complaints should be registered with

The School of Civil Celebrancy will investigate within one month of the event. To maintain confidentiality, the School of Civil Celebrancy asks that any complaints be sent by registered mail or e-mail, by the Complainant. The School of Civil Celebrancy will not process any anonymous complaints.

Receiving the Complaint

Once a complaint is filed with the School of Civil Celebrancy the complainant will receive an acknowledgement in writing within 14-days of the complaint being made. If the complaint is about a member of the team, then the School of Civil Celebrancy will give that team member a further 14-days to respond.

Investigating a Complaint

The investigation process may take an underdetermined amount of time, but no more than 150 days. The Directors will investigate the complaint and following the investigation, a report is prepared. The Directors will make their formal response or decision within 150 days of receiving the complaint.

The Decision

If the decision is in favour of the complainant, then any of the following may happen.

• All efforts will be taken to resolve the complaint amicably and swiftly.
• Instructions will be given to take other appropriate or formal action as required.

If the decision is in favour of the School of Civil Celebrancy or a member of the team, then any of the following may happen.

• The complainant will receive formal notice that no further action will be taken.

The complainant and any relevant members of the team will receive a written copy of the decision.

Appealing the Decision

If the complainant is not satisfied with the decision, then they must take further action and discuss their case with the relevant professional body.

This policy will be reviewed every 12 months by the School of Civil Celebrancy Team.

Please view the School of Civil Celebrancy Terms and Conditions for additional information. Please click here for our T’s and C’s.